Contact the Support Team

Languages and Hours

Support agents answer in English and Bahasa Malaysia. You can write in either language, and the reply will match your choice. The team is available around the clock, every day of the year. There are no breaks or public holidays when support is offline.

Which Channels to Use

Live chat is the fastest way to get help with anything account-related: login issues, deposits, withdrawals, or bonus queries. The chat window is in the lobby and works 24/7. The contact form on this page is better for matters that need a written record, such as disputes, refund requests, or formal complaints. A confirmation email will be sent once the form is submitted.

Typical Reply Times

Live chat replies are usually within a minute during peak hours, and almost always within two minutes. The chat queue is short because the team is sized for the player base. The contact form receives a reply within four hours on weekdays and up to eight hours on weekends. Most queries are answered sooner, but the team does not rush written replies.

What to Have Ready Before Chat

Before opening a live chat, gather your account username, the approximate time of the transaction, and the payment channel used (e-wallet or bank transfer). This helps the agent find your details quickly. If the issue is about a deposit or withdrawal, also note the exact amount in ringgit. Having these facts ready means the first reply can solve the problem without asking for more information.

What Not to Send Publicly

Never share your password, full card number, or any one-time code through live chat or the contact form. These channels are not fully encrypted for sensitive data. If an agent asks for verification, they will guide you to use the secure in-account verification tool. The platform will never request your full card number or password in a message.

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